POLICIES

Ships from Sweden. Returns within 30 days.

Everything about delivery, costs, and how to return a pair that didn't work for you.

Overview

Shipping

We ship worldwide from Stockholm. Orders dispatch within 12–24 hours Monday to Friday, excluding Swedish public holidays. Weekend and holiday orders ship the next business day.

You pick the speed at checkout. Everything else follows from that choice.

12–24h
Dispatch time, Mon–Fri
3
Shipping options
SE
Made and shipped in Sweden
Choose

Your options

United States, Europe, United Kingdom, Norway, Australia, New Zealand. Canada differs on one point — see the row below.

You choose Duty & tax Delivery Tracking
Economy Included 10–20 days No
Economy Tracked Included 10–20 days Yes
UPS Express Billed by UPS on delivery 2–3 days
Europe next day
Yes
3 pairs or more
any shipping option
Included. Nothing at the door. 2–3 days
Europe next day
Yes
Canada
any option
No customs duty — free trade agreement.
Import tax collected on delivery.
As above As above

Scroll sideways to see all columns.

Order three pairs and we cover everything — express shipping, duty, customs handling. No second invoice. Canadian orders still pay import tax on delivery; there is no customs duty.

United States

What's already paid for

On Economy, Economy Tracked, and every order of three pairs or more, we clear your parcel and settle the charges before it leaves Sweden.

  • Customs entry — we pay it.
  • Import duty — we pay it.
  • Customs handling — we pay it.

Nothing to pay when your parcel arrives. The price you see at checkout is the price you pay.

The exception is UPS Express on one or two pairs. Those ship under DAP terms — UPS clears the parcel and invoices you directly on delivery, typically a customs entry fee of around USD 17 plus import duty of roughly 10% of order value. We never see those charges and cannot waive them. Choose Economy or order three pairs to avoid them entirely.

Canada

No duty. Tax on delivery.

DRYE liners are made in Sweden, so they enter Canada at 0% customs duty under the Canada–EU free trade agreement. That is the expensive part, and it does not apply to you.

Import tax is separate and is collected on delivery by the carrier, along with a handling fee — CAD 9.95 on postal shipments. This applies to every shipping option, including orders of three pairs or more.

Where you live Import tax on delivery
AB, BC, MB, SK, QC, NT, NU, YT 5%
ON 13%
NS 14%
NB, NL, PE 15%

Scroll sideways to see all columns.

Provincial sales tax is not collected at the border on personal imports. Only the federal rate applies, except in provinces where it is merged into a single harmonised rate.

If you pick economy

Why it takes 10–20 days

New US customs rules mean every parcel now clears individually, including letter mail. That clearance is where the time goes. It is not warehouse time — your order left Stockholm within 24 hours.

Order three pairs and you skip it. Express shipping is free, delivery is 2–3 days, and everything we can prepay is prepaid.

Economy is untracked. There is no tracking number, and if the parcel goes missing we cannot trace it. That is the trade you are making for the lower price. Economy Tracked costs slightly more and removes it.

Problems

If something goes wrong

Damaged or incomplete on arrival? Email info@drye.se within 7 days of delivery.

We cannot control carrier delays from weather, customs, or strikes. We will still help you sort it out.

Returns within 30 days. No forms. No restocking fee. No questions.

Questions? info@drye.se — we answer within 24 hours.

Full customs terms, country by country
Definitions

Import terms

Label Meaning
Included / DDP DRYE pays the listed import charges before dispatch.
Not included / DAP The recipient pays applicable import charges on delivery.

To the United States, Economy and Economy Tracked ship DDP on every order, and UPS Express ships DAP on 1–2 pairs and DDP on 3 pairs or more. Shipments to Canada ship DAP: there is no customs duty, but import tax and a carrier handling fee are collected on delivery.

Origin

Country of origin

DRYE liners are manufactured in Sweden. Origin is declared as EU on all commercial invoices.

Canada: EU-origin goods qualify for 0% customs duty under the Canada–EU free trade agreement. Import tax and carrier handling fees still apply.

United States: rates are set by US Customs and Border Protection and may change.

Canada

What arrives with your parcel

Postal shipments arrive with a customs form showing four lines: customs duty, import tax, provincial tax, and a handling fee. On a DRYE parcel, customs duty reads 0.00 and provincial tax reads 0.00. You pay the import tax for your province plus CAD 9.95 in handling, to the carrier, on delivery.

UPS Express shipments are cleared by UPS, which charges its own entry fee in place of the postal handling fee.

Rest of world

UK, Norway, Australia, New Zealand

On UPS Express DAP shipments of 1–2 pairs, local VAT or GST, duty, and UPS entry fees may apply on delivery. Economy shipments and orders of three pairs or more ship DDP with these charges included.

Orders within the EU carry no customs charges. VAT is included in the price shown.

Customs authorities and carriers make the final assessment. Rates and carrier fees may change without notice.

Carriers

Who carries what

  • Economy — PostNord Untracked Letter
  • Economy Tracked — PostNord Tracked Letterbox
  • UPS Express — UPS Express Saver

Last updated: August 12, 2026.

Our commitment

30-day money-back guarantee

If it doesn't work for you, return within 30 days. Contact us and we'll handle the rest.

30d
Return window from delivery
5–10d
Refund processing after approval
0
Forms to fill. One email to start.
Requirements

Eligibility

To qualify for a return:

  • Product must be in original condition — undamaged
  • Return must be requested within 30 days of receiving your order
  • Light use is accepted — we understand the need to try them in real conditions
Process

How to start a return

01
Include your order number and a short reason. Short and simple is fine.
02
We send return instructions
We confirm eligibility and provide return shipping details. You cover return shipping unless the product was damaged or incorrect.
03
Refund issued within 5–10 business days
Processed to your original payment method after approval. You'll receive a confirmation email.
Money back

Refunds

  • Refund to your original payment method
  • Processed within 5–10 business days after approval
  • Confirmation email sent once issued
Conditions

What can be returned

You can return liners even if they've been lightly used. Excessive wear or damage may disqualify a full refund — assessed case by case.

Questions? Email info@drye.se — business hours 08:00–17:00 CET.

This policy applies to all purchases made directly from www.drye.se.

Overview

Privacy policy

This policy explains how we collect, use, and protect your personal information. We follow GDPR and other applicable laws. This applies to all visitors and customers on drye.se.

DRYE AB, reg. no. 559313-1476, is responsible for your personal data. Questions? Email info@drye.se.

Data collection

What we collect and why

We only collect data necessary to provide our products and services.

  • Name, email, phone number
  • Delivery and billing address
  • Order and transaction details
  • Communication history with us

We use this to fulfill orders, provide customer support, handle returns, and improve site functionality. We only send marketing if you've opted in.

Your rights

You control your data

At any time, you can:

  • Request a copy of your data
  • Ask us to correct or delete your data
  • Object to how we use your data
  • Withdraw consent at any time

Email info@drye.se to exercise your rights.

SMS

SMS communication

If you opt into SMS messages, we may send order updates, shipping notifications, abandoned cart reminders, and review requests. Standard message and data rates apply.

Opt out anytime by replying STOP or emailing info@drye.se.

Third parties

Sharing of data

We do not sell your data. We only share it with trusted third parties necessary for delivering our service — logistics, payment processing, and warehousing. These partners follow our instructions and cannot use your data for their own purposes.

Questions? Email info@drye.se.

Overview

Terms of use

By visiting and using drye.se, you agree to these terms. Please read carefully and contact us if you have questions.

Liability

Disclaimer

We aim to provide accurate and up-to-date information, but we cannot guarantee completeness or accuracy. We are not responsible for any errors or omissions.

This site may contain links to third-party websites. We are not responsible for the content or operation of these sites and do not control their ownership.

Your responsibility

User responsibility

By using this website, you agree to comply with applicable laws and not use the site for illegal or unauthorized purposes. You are responsible for keeping your account and password secure and notifying us of any unauthorized activity.

Updates

Changes to terms

We reserve the right to modify these terms at any time without notice. It is your responsibility to review the terms regularly for updates.

Questions? Email info@drye.se.