Get in touch

Talk to us directly.

Customer support
Order question or product issue

Sizing, shipping, returns, or something not working as expected. We respond within 24 hours on business days.

Share your results
Documented outcomes from professionals

Occupational health, dermatology, or field use with measurable outcomes. Referenced from the before/after section of the product page.

Who you're writing to
Wilhelm Bäckström
Wilhelm Bäckström
Founder
Andrew Brathwaite
Andrew Brathwaite
Co-Founder
Customer / Order

Order question or product issue

We respond within 24 hours on business days. Include your order number if you have one.

B2B / Procurement

Bulk orders & institutional buyers

This goes directly to Wilhelm. Not a CRM. Expect a reply within one business day.

Share Results

Documented outcomes from professionals

If you've documented outcomes in the field, we'd love to review them.

Response time
Within 24 hours

Business days. Customer support and B2B both. No autoresponders.

Returns
30-day full refund

Built on physics. If it doesn’t change your shift in 30 days — full refund. No forms beyond this page.

Headquarters
Stockholm, Sweden

Ships from Sweden. USA, Canada, UK, and Europe. Delivery 3–7 business days.